France Airport Guide


Wednesday, 21 April 2010

easyJet flight update

Travel update

Following the re-opening of airspace across the UK and Europe, easyJet plans to resume some services across the UK and Continental Europe from today. Due to the extent of the disruption, it will take several days to resume normal operations and delays are likely

Check the status of your flight

Check before you leave for the airport
    Please ensure you find out the status of your flight immediately before you travel to the airport. If your flight is cancelled, do not travel to the airport.

    Keep checking your e-mails
      If your flight is cancelled you will receive an e-mail with information on your options.

      Important changes to check-in process

      Get to the airport early! Check-in closes 1 HOUR* before departure
        To help us get as many disrupted passengers as possible transferred onto available flights home, we will be closing check-in early.

        Check in AT THE AIRPORT - no online boarding passes accepted
        All passengers must check in at the airport.

        If your flight is disrupted

        Passengers who are booked to travel on a cancelled flight can arrange either a full refund or a free transfer. This is in accordance with our obligations under EC Regulation 261/2004.

        Full refund
          You are entitled to a full refund of the cost of your flight and any directly related unflown sector within the same booking (if applicable), back to the original payment card.

          Free transfer
            You may transfer to another flight within 30 days of the original flight date.

            Please remember you may also need to cancel separately other elements such as travel insurance, accommodation or car rental.

            Finding more information

            The best place to find the latest updates on the disruption will always be at
            Our Customer Services team only have the same information as you will find on the website. Given that waiting times for callers are already longer than normal, we ask you only to contact our call centre to find information on your flight if you are unable to access the internet. This will allow our team to continue to focus their efforts on those passengers without any access to the information and services available online.
            To all our customers, we appreciate the inconvenience that has been caused by the Volcanic Ash. We thank you for your patience during this very difficult time and assure you that we are doing everything we can to carry as many passengers as possible to their destinations.

            Andy Harrison, CEO easyJet


            Post a Comment

            Subscribe to Post Comments [Atom]

            << Home